Digital Growth Diagnostic

Rare

Australian information technology services firm offering technology strategy and implementation for commercial clients.

A strong local reputation, but few online enquiries are following it through.

Rare has built visible local credibility: a 4.7 Google rating from 33 reviews and a backlink footprint of 175 links from 82 domains. That reputation is not translating into predictable online demand because search visibility and the website are not presenting the proof and clear next steps buyers need. As a result, technical buyers and search-driven prospects who might engage are instead slipping away before contact is made.

Your online reputation

4.7

Google star rating

33

Verified reviews

Medium

Reputation strength

Google Business Profile

Your online presence — what the data reveals

AI Visibility

Low

Authority Score

8

out of 100

Organic traffic

5

est. monthly visits

Traffic Trend

-91

%

past 12 months

Organic Keywords

1

ranking terms

Keyword Trend

-95

%

past 12 months

Backlinks

175

total

Paid traffic

0

0 paid campaigns

Digital maturity

Level 1

out of 5

The good news:

Rare has two assets that are hard to replicate: a 4.7 Google rating based on 33 reviews, and 175 backlinks from 82 referring domains. Those items show real client relationships and third-party validation that competitors cannot easily buy. If the website and search presence are aligned with those assets, they can be turned into steady, higher-value enquiries.

How your website scores

Message clarity
2/5
Trust signals
2/5
Conversion design
2/5
Visual maturity
3/5
UX total9 / 20

TECH STACK

CMS
WordPress
Analytics
Google AnalyticsGoogle Analytics 4Google Tag Manager

UX OBSERVATIONS

Visual and verbal framing signals built-environment services rather than technology, creating category confusion that stops IT buyers recognising Rare as a relevant vendor.

Hero messaging is generic and undifferentiated while CTAs are low contrast and visually secondary, which dilutes conversion intent and raises friction for contact or lead capture.

Trust proof is present but not front-loaded or technology-specific; absence of prominent client logos, measurable outcomes, or technical credentials weakens rapid buyer validation and lowers lead quality.

What this means:

With organic traffic down from about 131 to 12 month-on-month and only 2 keywords now ranking (a 95% drop), search-driven prospects have largely stopped finding Rare online. Monthly organic visits are effectively negligible, so the business cannot rely on inbound search to fill a pipeline. That lack of discoverability constrains sales growth and shifts the burden onto referrals and manual outreach.

The three gaps holding you back

  • Your local reputation isn’t working hard enough online. A 4.7 Google rating from 33 reviews shows real goodwill, but that social proof and any referral momentum are not surfaced where commercial buyers evaluate vendors and your organic visibility is very low, so that reputation rarely creates inbound opportunities.
  • The homepage reads like an architecture or engineering brand, not an IT vendor. The visual system and framing undermine technology credibility, which stops IT decision makers recognising Rare as a relevant vendor and reduces the chance they will shortlist you.
  • Contact prompts and client proof are hard to find and low impact. Hero messaging is generic, CTAs are visually secondary, and there are no prominent client logos, measured outcomes or technical credentials on decision pages, which increases friction for high-value enquiries.

What's possible when these gaps are closed

  1. Turn ratings into direct, qualified enquiries

    Use the 4.7 rating and 33 reviews as clear, decision-ready proof on pages where buyers choose to contact you. Making those reviews visible at the point a buyer evaluates services can turn credibility into measurable enquiries and shorter decision cycles.

  2. Recover organic visibility to be found again

    Rebuilding rankings can restore traffic lost when visits fell from about 131 to 12 in a year and keywords dropped from 44 to 2. Targeted content and on-page fixes aimed at a small set of high-intent keywords can make search-driven prospects start finding Rare again.

  3. Convert link profile into clear buying authority

    With 175 backlinks from 82 domains but an authority score of 8 and only 1 visible organic keyword, there is an opportunity to turn links into ranked content and clearer offers. Surfacing case studies and outcome-focused service pages tied to those links will help lift rankings and give technical buyers the clarity they need to engage.

This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.

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Rare homepage screenshot