Digital Growth Diagnostic

Create Health

Specialist women’s health clinic in Melbourne providing gynaecology, fertility and obstetrics across multiple consulting rooms (Mount Waverley, East Melbourne, Berwick) and regional consults, serving patients and referring GPs.

Strong clinical reputation across Melbourne, but online presence is not turning referrals into booked care.

Create Health has built recognised clinical credibility and multi-location scale, with clinics across Melbourne and regional Victoria and a named team including Dr Mei Cheah, Dr Tom Manley, Dr Haider Najjar, Dr Scott Pearce and Dr Sugandha Ku. Despite roughly 2,100 organic visits per month and 302 referring domains, the site’s presentation and information flow do not clearly guide GPs or patients to the right specialist. That mismatch is costing booked, higher-value consultations and allowing simpler enquiries to take precedence over referral-driven care.

Your online reputation

Google star rating

Verified reviews

High

Reputation strength

Google Business Profile

Your online presence — what the data reveals

AI Visibility

Moderate

Authority Score

29

out of 100

Organic traffic

2038

est. monthly visits

Traffic Trend

+24

%

past 12 months

Organic Keywords

1886

ranking terms

Keyword Trend

-10

%

past 12 months

Backlinks

1893

total

Paid traffic

0

0 paid campaigns

Digital maturity

Level 1

out of 5

The good news:

You have two assets that are hard for competitors to copy: a genuine multi-location network across Melbourne and regional Victoria, and a visible roster of five named specialists with hospital links. Backed by about 2,100 monthly visits and nearly 1,900 backlinks from 302 referring domains, those assets can deliver more booked, higher-value consultations if the online experience is aligned to that clinical depth.

How your website scores

Message clarity
3/5
Trust signals
3/5
Conversion design
2/5
Visual maturity
3/5
UX total11 / 20

TECH STACK

CMS
WordPress
Analytics
Google AnalyticsGoogle Tag ManagerGoogle Search ConsoleFacebook PixelMicrosoft Clarity

UX OBSERVATIONS

Specialist claim is communicated by copy and doctor listings but not reinforced visually; consequence: GPs and patients will question clinical leadership and favour providers with stronger clinical signalling.

Primary conversion actions are weak or low contrast (small service links in the hero, no prominent Book or Refer CTA); consequence: users must hunt to act, increasing drop‑off and forcing phone or form reliance.

Trust cues are present but fragmentary (many doctor profiles, locations, contact details) and lack high‑authority anchors like hospital affiliations, accreditations or referral pathways; consequence: the site under‑signals credibility needed to convert referrals and higher‑value cases.

What this means:

With roughly 2,121 visits a month but an authority score of 29 and a national search rank around 91,949, many users who arrive are not being converted into referred specialist bookings. The site’s keyword footprint (about 1,886 keywords and a recent drop of 10) alongside a 24 percent traffic rise shows growing volume but weakening precision, so the practice is getting more visitors without reliably capturing the higher-value referrals it needs.

The three gaps holding you back

  • Reputation not working where it matters. The About page lists a strong roster of specialists and hospital links but that credibility is buried in text and not surfaced visually or in patient/referrer flows, so GPs and patients cannot quickly validate or act on the clinic’s clinical strength.
  • Homepage messaging actively undermines your positioning. The visual hero signals physiotherapy and uses male-centred anatomy, which conflicts with a women’s health offer and makes first-time visitors question whether Create Health is the right specialist clinic — this is directly called out in the UX analysis.
  • Data capture without operational follow-through. You have analytics (GA, GTM, Clarity) and conversion tools (Gravity Forms, Facebook Pixel) but no visible CRM or automation signals, so enquiries and referral intent are unlikely to be consistently routed, tracked and converted into booked consultations.

What's possible when these gaps are closed

  1. Make the homepage instantly read as women’s health

    Reworking the hero and visual system turns the 2,121 monthly homepage impressions into clearer pathways to book fertility, obstetrics or gynaecology care. A homepage that reads as specialist care will raise click-to-book rates and GP confidence, so the site starts to funnel existing traffic into higher-value consultations rather than general enquiries.

  2. Highlight clinician credentials where referrers see them

    Prominently surfacing the five named specialists and hospital affiliations on referral-facing pages turns existing credibility into decision fuel for GPs and patients. Given 302 referring domains already link to the practice, making credentials obvious on high-traffic pages will help close more referrals into booked appointments.

  3. Let users self-segment by condition and location

    Structuring services so patients and referrers can quickly filter by life stage, condition and nearest clinic reduces friction across the care pathway for fertility, obstetrics and gynaecology. Improving self-selection will lift the quality of enquiries coming from the current keyword pool of 1,886 terms and turn more sessions into the higher-value bookings the clinics are built to deliver.

This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.

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Create Health homepage screenshot