Digital Growth Diagnostic

Finance My Home

Perth-based mortgage broking firm serving first-home buyers, refinancers and property investors across Perth and Western Australia, providing loan sourcing, refinancing and advisory support.

Highly trusted Perth broker, but that trust is not turning into high-value online leads.

Finance My Home has built strong local credibility in Perth with a near-perfect Google rating of 4.9 from 35 reviews and a clear focus on first-home buyers, refinancers and property investors across Western Australia. That credibility and client satisfaction are not visible on the pages that drive bookings, so higher-value refinancers and investor enquiries are being lost. The homepage and service pages ask visitors to self-identify rather than guide them to the right service or the specific proof they need to act.

Your online reputation

4.9

Google star rating

35

Verified reviews

High

Reputation strength

Google Business Profile

Your online presence — what the data reveals

AI Visibility

Low

Authority Score

7

out of 100

Organic traffic

13

est. monthly visits

Traffic Trend

-39

%

past 12 months

Organic Keywords

191

ranking terms

Keyword Trend

+623

%

past 12 months

Backlinks

78

total

Paid traffic

0

0 paid campaigns

Digital maturity

Level 1

out of 5

The good news:

Your strongest assets are clear and hard to copy: a 4.9 Google rating backed by 35 local reviews, and a focused Perth market position serving first-home buyers, refinancers and investors. Those two things create deep local trust and client satisfaction that competitors cannot easily replicate. If your online messaging and pages are adjusted to reflect that reputation, those assets can convert into predictable, higher-value appointments.

How your website scores

Message clarity
3/5
Trust signals
2/5
Conversion design
2/5
Visual maturity
3/5
UX total10 / 20

TECH STACK

CMS
Webflow
Analytics
Google Tag ManagerGoogle Search ConsoleGoogle Analytics

UX OBSERVATIONS

Brand styling prioritises personality over credibility, not carrying enough visual authority to reassure borrowers considering high value financial decisions. As a result higher-value prospects will hesitate to book and default to competitors that signal stronger financial trust.

Service messaging is broad and unsegmented and fails to structure decision-making for first-home buyers, refinancers and investors. This weakens conversion intent because visitors cannot quickly find a clear pathway that matches their immediate need.

Trust cues are present but buried and insufficiently specific; memberships and a founder photo exist but there is no visible proof of outcomes, lender panels, testimonials or case results. This under-signals credibility and will reduce referral-to-lead conversion and the willingness of cold visitors to engage.

What this means:

Your 4.9 rating and 35 reviews show genuine local trust, but only about 13 organic visits a month means that trust rarely reaches new prospects online. That gap turns satisfied clients into a leaky funnel, so higher-value mortgage appointments and faster growth are being missed.

The three gaps holding you back

  • Reputation not visible where it matters. Your 4.9 Google rating and 35 reviews show genuine local trust, but reviews, outcome evidence and lender relationships are not surfaced on the pages that drive bookings, so cold visitors lack the specific proof to act.
  • Service messaging is undifferentiated. The homepage, About and Services copy cover first-home buyers, refinancing and investors without clear, separate pathways or outcome examples, which forces visitors to self-identify rather than being guided to the right service.
  • Design and hierarchy reduce financial authority. UX analysis shows a personality-first visual style and buried proof points; this styling lowers perceived credibility for high-value decisions and increases reliance on user initiative to book.

What's possible when these gaps are closed

  1. Turn five-star reputation into booking proof

    Showcase the 4.9 rating and 35 local reviews on the exact pages that lead to bookings so cold visitors see concrete proof before they click to book. Adding outcome examples and visible lender relationships on service and booking pages will make the step to book feel obvious and straightforward for higher-value clients.

  2. Guide visitors with clear, tailored service pathways

    Create separate, clearly labelled paths for first-home buyers, refinancers and investors so people are immediately taken to the content that matches their needs. With visible pathways and targeted outcomes, the existing interest that shows up in your 188 keywords can be turned into more focused enquiries and booking-ready leads.

  3. Build visual authority to win bigger loans

    Rework hierarchy so proof points, lender logos and outcome stories appear up front instead of buried beneath personality-driven content. That shift makes Finance My Home read as a confident, expert partner for complex, high-value decisions and will increase the conversion rate for investor and refinance enquiries.

This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.

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Finance My Home homepage screenshot