Digital Growth Diagnostic

Real IT Services

Perth-based IT services and consulting firm serving small and medium businesses across Western Australia with end-to-end IT management, desktop support and infrastructure design for office moves and upgrades.

Strong Perth IT capability, but the website miscommunicates services and loses commercial buyers.

Real IT Services has built local technical depth across Perth and Western Australia, offering desktop support, managed IT and infrastructure design for office moves. The current site creates category confusion from the homepage hero, fragments services into undifferentiated tiles on the Our Offering page and even shows inconsistent contact details such as differing postcodes across pages. That mix is costing enquiries and new contracts because commercial buyers leave before they can see the proof and clear choices they need.

Your online reputation

Google star rating

Verified reviews

Low

Reputation strength

Google Business Profile

Your online presence — what the data reveals

AI Visibility

Low

Authority Score

2

out of 100

Organic traffic

0

est. monthly visits

Traffic Trend

%

past 12 months

Organic Keywords

16

ranking terms

Keyword Trend

+433

%

past 12 months

Backlinks

35

total

Paid traffic

0

0 paid campaigns

Digital maturity

Level 2

out of 5

The good news:

Your hardest to copy assets are your on-the-ground service capability across Perth and Western Australia and the range of real-world projects you can deliver, including end-to-end IT management and office move infrastructure design. You also already have a growing footprint in search, up from 3 to 16 tracked keywords, and an existing link base with 24 referring domains and 35 backlinks. If the website clearly presented that proof and made it easy to choose a service, those assets could be converted into steady local enquiries and larger contracts.

How your website scores

Message clarity
2/5
Trust signals
2/5
Conversion design
2/5
Visual maturity
3/5
UX total9 / 20

TECH STACK

Analytics
Google Universal AnalyticsGoogle AnalyticsGoogle Tag ManagerGoogle Analytics 4
CRM
Zoho

UX OBSERVATIONS

Generic messaging and stock photography dilute local technical credibility, causing buyers to defer contact until they can validate capability elsewhere.

Primary CTAs are low-contrast, small and inconsistently placed which weakens conversion intent and increases friction for prospects wanting support or a consultation.

Absence of visible proof (client logos, case outcomes, certifications, team bios) under-signals business maturity and will reduce inclusion in shortlists and formal procurement.

What this means:

With an authority score of 2 and only 16 ranking keywords, the site is not being found or trusted for the commercial searches that drive IT contracts, so local opportunities are slipping to better-presented competitors. Mixed contact details and a homepage that reads like another industry cause immediate visitor confusion, which means people who need desktop support or an office move implementation leave before they request a quote.

The three gaps holding you back

  • Your local capability isn’t visible. The site makes claims about years of experience but shows no client logos, case outcomes, certifications or team bios on the About or Services pages, which means buyers cannot verify competence where they would expect to see it.
  • Hard to act on the site. Primary CTAs are low-contrast and inconsistently placed and the copy is generic, so visitors who need urgent or commercial-grade support have no clear next step beyond a basic contact form.
  • Discovery is restricted by weak search and authority signals. Semrush AI visibility is Low, authority score is 2 with 24 referring domains, meta descriptions are missing and organic keyword footprint is tiny, so inbound search will not reliably surface local commercial queries.

What's possible when these gaps are closed

  1. Reposition homepage to attract commercial IT buyers

    Lead with clear Perth-focused IT messaging and imagery that matches the problems commercial buyers bring, not images that suggest a different industry. A clarified hero can cut bounce rates and allow the existing 16 ranking keywords to start delivering enquiries rather than dead visits.

  2. Present services as outcome-based, priority paths

    Turn the Our Offering tiles into three to four outcome-led pathways that guide prospects from problem to the right service, such as immediate desktop support, monthly managed IT, or office move infrastructure. That structure makes it faster for a business to self-qualify and book a consultation, increasing the conversion rate from the traffic you already have.

  3. Fix credibility and contact details to build trust

    Consolidate contact information, add clear case examples and show existing links and local relationships so commercial buyers see that you are experienced and reliable. Improving these signals against an authority score of 2 and leveraging the 24 referring domains and 35 backlinks will materially raise trust and shorten the path to contract.

This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.

Ready to find out what stronger digital growth could look like

Book a free 20-minute strategy call. We’ll map the gap between your commercial goals and digital capability, then design the system to close it.

Real IT Services homepage screenshot