Real Therapy Solutions has built real credibility over 21 years, with clinics and telehealth services serving NDIS and private clients across Sydney and Wollongong and visible listings for Penrith, Wollongong and Campbelltown. What you have on the ground is not translating online because the homepage and booking experience do not make the full multi-disciplinary capability or ease of engagement obvious. That mismatch is costing predictable meet-and-greet bookings and NDIS referrals from families and local referrers who need fast, clear signals.
Your online reputation
4
Google star rating
8
Verified reviews
High
Reputation strength
Google Business Profile
Your online presence — what the data reveals
AI Visibility
Moderate
Authority Score
21
out of 100
Organic traffic
1090
est. monthly visits
Traffic Trend
-12
%
past 12 months
Organic Keywords
539
ranking terms
Keyword Trend
-45
%
past 12 months
Backlinks
678
total
Paid traffic
0
0 paid campaigns
Digital maturity
Level 2
out of 5
You have two genuinely hard-to-replicate assets: 21 years in market and a multi-clinic footprint across Sydney and Wollongong (including Penrith, Wollongong and Campbelltown). Those years of service and local presence create referral relationships and local awareness a new provider cannot buy overnight. If your online presence makes that breadth and ease of engagement obvious, those assets can convert into far more predictable booked assessments and referrals.
How your website scores
TECH STACK
UX OBSERVATIONS
Trust signals exist but are not carrying enough visual authority to match the claimed multi‑clinic clinical capability; consequence: referrers and decision makers will mentally downgrade the provider versus better-presented competitors.
The homepage lists many services and locations but fails to direct different buyer types (family, referrer, NDIS planner) into distinct decision paths; consequence: users pause and hesitate instead of progressing to booking or referral.
Primary conversion points are visually diluted by busy hero artwork and multiple similarly styled CTAs; consequence: clear booking intent is weakened and click‑through rates will underperform relative to offline capacity.
With roughly 1,090 monthly organic visits and a falling keyword base (down about 45% year over year), fewer families and referrers are finding Real Therapy Solutions when they search. The UX review score for message clarity and conversion sits at 2, so the traffic you do get struggles to become booked meet-and-greets or NDIS referrals. Put simply, modest traffic plus low clarity and modest online proof (4.0 from 8 Google reviews) makes bookings unpredictable rather than steady.
The three gaps holding you back
What's possible when these gaps are closed
Reposition the hero to present occupational therapy, speech, psychology and behaviour support together and reduce physio-style signals. Improving message clarity from a score of 2 will make the 1,094 monthly visitors more likely to recognise the right service quickly, increasing relevance for both families and NDIS referrers.
Turn the organisation history, accreditations and partner logos into a single, scannable block and surface recent client and referrer endorsements. Right now you show 21 years and a 4.0 Google rating from 8 reviews; presenting that clearly and driving a steady flow of new reviews will raise shortlist inclusion with local referrers.
Replace multiple equal-weight CTAs with a prioritised path: quick referral or book a meet-and-greet, depending on need, and make the referral form the obvious next step for complex cases. With clearer CTA hierarchy, the current booking friction and low conversion score can be turned into a steadier stream of booked assessments from the existing local demand.
This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.
