Digital Growth Diagnostic

See You Thru

Multi-disciplinary allied‑health practice in Sydney (Kingsford and Panania) providing psychology, speech pathology, occupational therapy, behaviour support, dietetics, diagnostic assessments and specialised tutoring for children and adults, including NDIS and Medicare services.

Exceptional local trust, but online presence fails to turn that into bookings.

See You Thru has built strong local credibility across Kingsford and Panania, with a 4.9 Google rating from 56 reviews and clear eligibility for NDIS and Medicare-funded care. The website, however, reads like a single-discipline clinic and buries the reviews and funded-care cues parents and referrers need to decide. As a result, funded and private families who find you often phone or leave rather than completing a predictable online booking.

Your online reputation

4.9

Google star rating

56

Verified reviews

High

Reputation strength

Google Business Profile

Your online presence — what the data reveals

AI Visibility

Low

Authority Score

9

out of 100

Organic traffic

351

est. monthly visits

Traffic Trend

+53

%

past 12 months

Organic Keywords

21

ranking terms

Keyword Trend

-72

%

past 12 months

Backlinks

252

total

Paid traffic

0

0 paid campaigns

Digital maturity

Level 2

out of 5

The good news:

Your hardest-to-copy assets are local reputation and integrated clinical capability. A 4.9 Google rating from 56 reviewers and a multi-disciplinary team covering six core services across two Sydney clinics (Kingsford and Panania) set you apart. If the online presence matches that reputation, those assets could be turned into a reliable online booking funnel and steadier funded appointments.

How your website scores

Message clarity
3/5
Trust signals
2/5
Conversion design
2/5
Visual maturity
3/5
UX total10 / 20

TECH STACK

CMS
Wix
Analytics
Google Search Console

UX OBSERVATIONS

Primary promise is readable but not decisive — the hero copies lists services without guiding visitors to the right next step, increasing cognitive load and delaying booking intent.

NDIS and Medicare credibility exists but is visually down-weighted, which dilutes funded-care trust and creates friction for users who need immediate eligibility reassurance.

Visual hierarchy and CTAs are inconsistent — multiple low-contrast buttons and large empty scroll space weaken conversion momentum and reduce perceived practice professionalism.

What this means:

With 351 visits a month and a 4.9 rating from 56 reviewers, there is clear local demand and trust that is not being captured. The drop in ranking keywords from 78 to 22 shows search visibility is narrowing, so many families never find the right service page. Practically, that means bookings remain uneven and many funded-care enquiries end in phone calls or lost opportunities rather than predictable online appointments.

The three gaps holding you back

  • Reputation not translated into demand. Your 4.9 Google rating (56 reviews) and clinic presence are strong, but organic visibility is small (≈351 monthly visits, 22 keywords, Semrush AI visibility Low) so that local trust is not being captured by search or the site experience.
  • Service sprawl dilutes decisions. The site lists many services (psychology, speech, OT, behaviour supports, dietetics, tutoring, assessments) but the pages read as a catalogue rather than guiding a busy parent or referrer to the right service, which increases enquiries that are unfocused or abandoned.
  • Booking and funded‑care friction is costing patients. NDIS and Medicare credentials exist but are visually down‑weighted and CTAs are inconsistent with low contrast (UX scores: message 3, trust 2, conversion 2), so users seeking immediate eligibility or booking certainty drop out before contacting you.

What's possible when these gaps are closed

  1. Turn five-star reviews into booked appointments

    Turn that 4.9 Google rating from 56 reviews into prominent proof on the homepage and key service pages so parents and NDIS planners see eligibility and outcomes immediately. Making funded-care badges and short family testimonials front-and-centre will convert existing trust into measurable online bookings.

  2. Present the team as an integrated care centre

    Lead with a single, clear headline and hero that states you are a multi-disciplinary team covering psychology, speech, OT, behaviour support, feeding and dietetics across Kingsford and Panania. That clarity will reduce confusion for parents and referrers and increase the number of visitors who move from browsing to booking.

  3. Create clear service entry points for funded carers

    Replace the eight equal-weight service tiles with tailored entry paths for common scenarios such as NDIS plans, speech delays or feeding concerns so visitors can reach the right booking flow in two clicks. With 351 organic visits a month, even a small lift in on-site booking rate will deliver steady new appointments without extra advertising spend.

This report was prepared by Redfox Digital using publicly available SEO, UX and reputation data.

Ready to find out what stronger digital growth could look like

Book a free 20-minute strategy call. We’ll map the gap between your commercial goals and digital capability, then design the system to close it.

See You Thru homepage screenshot